Pet-First Veterinary Receptionist — Caring Front Desk

CVS Vets; Tandridge; Hybrid; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and support

Job summary

CVS Vets Caterham Branch is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and patients at The Village Veterinary Hospital. You will manage calls, appointments, and client care while supporting a collaborative team in a busy practice.

You’ll need strong communication and empathy, with prior reception experience in a veterinary setting being a major plus. The role offers on-site work with potential for part-time hours and growth opportunities within CVS

Qualifications

• Previous receptionist experience is essential in a veterinary setting.
• Ability to handle emotional situations with resilience.
• Strong communication and empathy with clients.
• Excellent customer service skills for the public.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Answer and direct incoming calls and schedule appointments.
• Respond to inquiries by phone, email, or in person professionally.
• Greet clients and register new patients with warmth.
• Process insurance forms accurately.
• Dispense medications as required.
• Handle payments accurately.
• Provide empathetic support to clients during distress.
• Maintain in-house patient records and scheduling system.
• Coordinate with veterinary practices for patient care.
• Manage debts and refunds via calls where needed.
• Ensure every client feels welcomed and valued.

Skills

Reception experience

Communication skills

Empathy

Customer service

Teamwork

Tools

Microsoft Office

Database systems

Job description

CVS Vets Caterham Branch is seeking a friendly Veterinary Receptionist to be the first point of contact for clients and patients at The Village Veterinary Hospital. You will manage calls, appointments, and client care while supporting a collaborative team in a busy practice.

You’ll need strong communication and empathy, with prior reception experience in a veterinary setting being a major plus. The role offers on-site work with potential for part-time hours and growth opportunities within CVS