Part-Time Pet-First Veterinary Receptionist

CVS Group UK; West of England; On-site; GBP 9,000 - 11,000; Full time

Benefits offered by this job

Staff discount on Veterinary bills

Staff discount on Animed Direct, our在线

Five weeks' annual leave (pro rata) +

Job summary

CVS Vets in Bristol is seeking a Veterinary Receptionist to greet clients, manage appointments, and handle in-person and phone inquiries. This role blends frontline customer care with essential admin tasks in a busy veterinary hospital.

You’ll join a team that prioritizes pet welfare, offers flexible part-time hours (17h/week) and a supportive environment, with benefits like staff discounts, annual leave pro rata, and wellbeing support.

Qualifications

• Experience as a receptionist or in a demanding, client-focused role.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Strong communication skills with genuine empathy.
• Excellent customer service and teamwork.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued at our practice.

Skills

Reception experience

Tools

Microsoft Office

Job description

CVS Vets in Bristol is seeking a Veterinary Receptionist to greet clients, manage appointments, and handle in-person and phone inquiries. This role blends frontline customer care with essential admin tasks in a busy veterinary hospital.

You’ll join a team that prioritizes pet welfare, offers flexible part-time hours (17h/week) and a supportive environment, with benefits like staff discounts, annual leave pro rata, and wellbeing support.