Pet-First Veterinary Receptionist (Part-Time)

CVS Vets; Sandbach; Hybrid; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a friendly Veterinary Receptionist for our Sandbach clinic. You will manage calls, appointments, registrations, and client greetings while handling insurance forms and payments with a patient-first approach.

Join a supportive CVS Vets team and contribute to excellent client care across our veterinary network, with opportunities to grow through our structured receptionist pathway.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage communication: handle incoming calls and schedule appointments efficiently.
• Inquiries resolution: respond to queries via phone, email, and in-person interactions with professionalism.
• Client reception: greet and register new clients, ensuring a warm welcome.
• Insurance management: process and manage insurance forms adeptly.
• Medication distribution: dispense medications as required.
• Financial transactions: process payments accurately and efficiently.
• Emotional support: provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System utilisation: organise patients using the in-house system efficiently.
• Inter-practice communication: liaise with veterinary practices to address patient needs and queries.
• Debt and refund management: make necessary phone calls regarding debts, belongings, and refunds.
• Client care: ensure that every client feels welcomed and valued at our practice

Skills

Reception experience

Customer service

Communication skills

Microsoft Office

Tools

In-house system

Database systems

Job description

CVS Vets is seeking a friendly Veterinary Receptionist for our Sandbach clinic. You will manage calls, appointments, registrations, and client greetings while handling insurance forms and payments with a patient-first approach.

Join a supportive CVS Vets team and contribute to excellent client care across our veterinary network, with opportunities to grow through our structured receptionist pathway.