Pet-First Veterinary Receptionist

CVS Vets; Totnes; Hybrid; GBP 17,000 - 26,000; Full time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata)

Long Service Award – extra leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

More benefits as part of CVS

Job summary

CVS Vets is seeking a Veterinary Receptionist in Totnes. The role involves handling calls, scheduling appointments, greeting clients, and managing payments. The position is permanent, 40 hours per week, with some evenings and weekends.

Salary ranges from £8.00 to £12.71 per hour, depending on age and National Minimum Wage guidelines. The successful candidate will join a friendly team at Seymour Vets, with opportunities for growth within CVS Vets’ network.

Qualifications

• Previous experience as a Receptionist is a must; veterinary setting experience is a bonus.
• Resilience and ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process insurance forms and handle payments accurately.

Skills

Reception experience

Customer service

Communication skills

Empathy

Tools

MS Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist in Totnes. The role involves handling calls, scheduling appointments, greeting clients, and managing payments. The position is permanent, 40 hours per week, with some evenings and weekends.

Salary ranges from £8.00 to £12.71 per hour, depending on age and National Minimum Wage guidelines. The successful candidate will join a friendly team at Seymour Vets, with opportunities for growth within CVS Vets’ network.