Veterinary Receptionist

IVC Evidensia Group; Heswall; Remote; GBP 12,000 - 18,000; Part time

Job summary

inspiring vet care is seeking a part-time Receptionist in Heswall to deliver a welcoming, professional and compassionate experience to clients and their pets. You will manage appointments, handle enquiries, and support both clinical and non-clinical colleagues to ensure a smooth patient journey.

The role is 35 hours per week across 4 shifts, with a 1 in 3 Saturday morning rota, primarily at Heswall with occasional Neston coverage. A friendly, organised and client-focused attitude is essential.

Qualifications

• Friendly, organised and customer-focused individual who enjoys teamwork.
• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with attention to detail.

Responsibilities

• Greeting clients and their pets in a warm and professional manner.
• Managing appointments and maintaining the practice diary.
• Answering phone calls and responding to enquiries.
• Handling payments and processing invoices.
• Maintaining accurate client and patient records.
• Supporting the veterinary team with administrative tasks.
• Ensuring the reception area remains clean, calm, and welcoming.

Skills

Customer-focused

Organised

Excellent communication

Customer-facing experience

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Churchview Vetson a part-time permanent basis.

We are a friendly and professional veterinary practice dedicated to providing high-quality care for pets and exceptional service for their owners. Our team is passionate about animal welfare and committed to creating a welcoming environment for clients and their pets.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 35hrs per week. 4 shifts per week with an additional 1 in 3 Saturday morning weekend rota. Primarily based in the Heswall branch but there will be occasions when the Neston branch will require shift coverage

Key Responsibilities

• Greeting clients and their pets in a warm and professional manner
• Managing appointments and maintaining the practice diary
• Answering phone calls and responding to enquiries
• Handling payments and processing invoices
• Maintaining accurate client and patient records
• Supporting the veterinary team with administrative tasks
• Ensuring the reception area remains clean, calm, and welcoming

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

46-48 Pensby Road, CH60 7RE, United Kingdom