Veterinary Nurse - Reception and Client Experience

British Veterinary LGBT+; Warrington; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

6 weeks holiday

CPD funded

Sickness benefit

Enhanced maternity and paternity package

Contributory pension scheme

RCVS and VDS fees paid

Access to counselling support

Store discounts

Cycle to work scheme

E-Car Scheme

Job summary

British Veterinary LGBT+ is seeking a Registered Veterinary Nurse to join the new Warrington Hospital in Summer 2026. This key role involves triage support and coordinating client communications to enhance the experience for pet owners.

The ideal candidate will have at least two years of RVN experience, possess strong organisational skills, and show a passion for client care. Enjoy a competitive package including 6 weeks holiday and CPD funding.

Qualifications

• Minimum of two years' experience as an RVN.
• Excellent communication and organisational skills.
• Calm and compassionate approach to problem-solving.
• Ability to work closely with clients and clinical teams.

Responsibilities

• Provide triage support to assess and direct patients.
• Coordinate diaries for efficient appointment scheduling.
• Manage client queries through various communication channels.
• Support pharmacy operations and maintain stock control.
• Handle administrative tasks related to patient journeys.
• Address and resolve client concerns promptly.

Skills

Organisational skills

Client communication

Compassionate problem-solving

Clinical knowledge

Education

Registered Veterinary Nurse qualification

Job description

Are you a Registered Veterinary Nurse eager to leverage your clinical expertise in a dynamic, client-facing role? Imagine a career where your skills are pivotal in ensuring a seamless, positive experience for both clients and their beloved pets. If this sounds like the next exciting chapter in your professional journey, consider joining the team at the new Warrington Hospital, set to open in Summer 2026. This role places you at the heart of our operations, where you’ll be the essential link between our customer service and clinical teams. Your responsibilities will include supporting triage, coordinating diaries, and maintaining safe and efficient pharmacy processes. If you thrive in fast-paced environments, excel at problem-solving, and are passionate about delivering exceptional client care, this could be the perfect fit for you.

This Hospital is the latest addition to our expanding group, a state-of-the-art 24/7 veterinary facility designed to provide outstanding care across first opinion, referral, and out-of-hours services. The hospital boasts seven consultation rooms, a dedicated end-of-life room, three theatres, separate dog and cat wards, isolation facilities, a fully equipped dental suite, diagnostics suite, and a digital X‑ray room. The thoughtfully designed, modern staff areas ensure a supportive and comfortable working environment as we continue to invest in the future of veterinary care.

Key Responsibilities:

• Triage Support: Use your clinical knowledge to assess, prioritise, and direct patients appropriately.
• Diary Coordination: Optimise appointment bookings to support efficient workflow.
• Client Communication: Manage incoming chat queries, providing accurate and timely guidance.
• Call Handling: Offer friendly, professional support to owners contacting the clinic by phone.
• Pharmacy Support: Assist with prescription requests and medication dispensing, maintaining excellent stock control.
• Administrative Support: Handle tasks related to patient journeys, including insurance queries and case follow‑ups.
• Client Concerns Management: Address and resolve client queries or issues early.
• Line Management: Provide leadership support to the client services team.
• Reception Duties: Manage clients face‑to‑face and via digital and telephone communication channels.

What We’re Looking For:

• RVN qualified with a minimum of two years’ experience
• Confident communicator with excellent organisational skills
• A calm, compassionate problem‑solver
• Someone who enjoys working closely with clients and supporting clinical teams
• Passionate about delivering outstanding client experiences

Benefits:

• 6 weeks holiday, including bank holidays
• CPD funded
• 52 weeks sickness benefit and free Employee Assistance Program
• Enhanced maternity and paternity package
• Contributory pension scheme
• RCVS and VDS fees paid
• Access to counselling support after 12 months of service
• Store discounts
• Staff discount
• E‑Car Scheme
• Cycle to work scheme

Role Details:

• 40‑hour week across 5 days (Monday – Friday)
• Hours between 08:00 – 17:00
• Non‑clinical role
• No weekends

If you’re ready to take your career in a new direction and be part of a forward‑thinking team dedicated to exceptional veterinary care, this role could be your next great move.

For further information, an informal chat, or to apply, please email Debbie Loding at [e-mail] or 07384 551799 today.

You must be a qualified Veterinary Nurse and eligible to register with the RCVS to be considered for this role.