Veterinary Receptionist

Animal Trust (UK); Ellesmere Port; On-site; GBP 18,000 - 24,000; Full time

Job summary

Animal Trust (UK) is seeking a full-time receptionist at our Ellesmere Port hospital to welcome clients and manage appointments and payments while coordinating with clinical teams to ensure smooth, compassionate care for pets.

Experience in medical or veterinary reception is welcome but not essential; strong organisational skills and the ability to stay calm under pressure are key. Shifts include early and late hours with a 4-on/4-off rota and weekend work.

Qualifications

• Experience in medical or veterinary reception is desirable but not required.
• Strong organisational skills and ability to work under pressure.
• Ability to communicate with clients in stressful situations.

Responsibilities

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times.
• Answering telephone calls/queries from clients.
• Handling medication prepared by the veterinary surgeon and handing to clients.
• Taking payments, registering new clients and addressing client concerns.
• Organisation and restocking of the practice where required.
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required.
• Complying with all health and safety procedures.
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times.

Skills

Empathy

Organisational skills

Customer service

Teamwork

Job description

Are you an enthusiastic advocate for animals, driven by the desire to contribute to our mission of ensuring every pet has access to affordable veterinary care? We are currently seeking a full time receptionist to join us at our Ellemere Port Hospital

Why You Matter

Our Receptionists are an important link between the clinical and non-clinical needs of our surgery’s operation. Supported by the management team onsite, you will help shape our primary aim of providing access for sick pets to access our services.

Assisting our clients with appointments, diary management and finance including debt and insurance will be the main duties of this role. Your supportive collaboration with the clinical teams will be paramount to ensure they have everything they need to provide compassionate care to those relying on our services.

Areas of Responsibility

• Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
• Answering telephone calls/queries from clients
• Handling medication prepared by the veterinary surgeon and handing to clients
• Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
• Dealing with stressed or upset clients and connecting them to the appropriate teams where required
• Taking payments, registering new clients and addressing client concerns
• Organisation and restocking of the practice where required
• Complying with all health and safety procedures
• Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Are You Our Ideal Candidate?

Experience of working on a medical or veterinary reception is desired but not essential for this role. Strong organisational skills and ability to work under pressure. We are especially looking for people who have worked with clients in stressful situations. Taking your pet to the vet when they are sick is very difficult, and sometimes our clients have to say goodbye to a pet they consider to be a family member. Empathy, understanding and communicating is therefore especially important and we will probably ask you at your interview about times when you have had to face similar situations.

Job Particulars

Contracted hours: 35 Hours Per Week

Hours: Early and late shifts consisting of 07:45-18.15 and 13:30 -00:00hrs

Rota pattern: 4 on 4 off

Weekend: every other Saturday and Sunday

Bank holidays: Share of Bank holidays

Annual Leave: 5.6 weeks including bank holiday

This is an exciting opportunity for someone who enjoys variety, teamwork, and playing a vital role in supporting both clients and clinical staff in a busy, compassionate hospital environment.