Veterinary Receptionist

Vetpracticepartners; Southampton; Vor Ort; GBP 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Zusammenfassung

Family Pet Clinic in Southampton is seeking a friendly veterinary receptionist to be the first point of contact for clients and their pets. You will balance administrative precision with warmth across many interactions in a clinical setting.

Responsibilities include greeting clients, managing appointments, processing payments, and maintaining EMR/PIMS. Experience with practice management software and veterinary terminology is preferred, with a strong emphasis on excellent customer service.

Qualifikationen

• Minimum 1 year of veterinary receptionist experience.
• Experience with practice management software preferred (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet).
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics.
• Proficient in scheduling, multi-line phones, records management, and payments.
• Strong customer service skills with calm, accurate handling of clients.

Aufgaben

• Greet and check in clients and patients, update medical records, confirm appointments.
• Answer a multi-line phone system and manage appointment scheduling and inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain EMR and data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay messages and manage patient flow.
• Keep reception area clean and welcoming for clients.

Kenntnisse

Veterinary receptionist experience

Practice management software

Vet terminology & vaccines

Scheduling & phone skills

Customer service

Communication & listening

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Jobbeschreibung

Family Pet Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $17.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position, Monday through Friday, with rotating Saturdays and two evening shifts each week. Scheduled shifts may include: 8:30 a.m.–7:00 p.m., 8:30 a.m.–1:00 p.m., 2:00 p.m.–7:00 p.m., 8:00 a.m.–5:00 p.m., and rotating every other Saturday from 8:00 a.m.–12:00 p.m.

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Family Pet Clinic

Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility in Horsham, is an AAHA-accredited, full-service veterinary practice proudly serving the community for over 25 years. We offer comprehensive, compassionate care including wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care.

Our team of dedicated veterinarians, technicians, and support staff is committed to providing exceptional patient care and creating a welcoming, supportive experience for both pets and their owners. We value collaboration, communication, and a strong community focus.

If you’re looking for more than “just a job” a place where you’ll make a real difference in pets’ lives, grow professionally, and be part of a compassionate, collaborative team Family Pet Clinic might be just the right place for you.