Veterinary Receptionist

Vets for Pets; Horsham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance

20% colleague discount at Vet Group

Job summary

Vets for Pets in Horsham is seeking a passionate Veterinary Receptionist to join our new practice. You’ll be the first contact for clients, delivering a welcoming experience while supporting clinical teams and high-quality care for pets and owners.

We value a friendly, organised, and proactive team player who can handle bookings, payments, and information with care. This full-time role offers opportunities to grow within a friendly veterinary community.

Qualifications

• Experience in front-of-house or reception roles.
• Excellent communication with clients and team members.
• Strong organisational skills and attention to detail.
• Comfort handling payments and scheduling.

Responsibilities

• Delivering exceptional client care while supporting the highest standards of patient care.
• Acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and colleagues.
• Ensuring every client visit is welcoming, supportive and professional.
• Greeting clients and providing clear information and guidance.
• Managing payments and booking appointments confidently.
• Supporting day-to-day running using our online booking system.
• Maintaining strong computer skills and efficient organisation.

Skills

Customer service

Communication skills

Organisation

Team player

Phone etiquette

Tools

Online booking system

Job description

We’re delighted to have recently opened our brand-new Vets for Pets practice in Horsham and are looking for a passionate, friendly, and experienced Veterinary Receptionist to join our growing team.

This is a fantastic opportunity to become part of an exciting new chapter for the practice, helping to build a positive and supportive team culture while delivering an exceptional client experience and making a real difference to pets and their owners within the local community.

About Us:

As new practice owners and experienced veterinary surgeons, we are committed to building a collaborative, supportive, and high-quality clinical environment from day one.

• Elena brings extensive first-opinion experience, excellent clinical skills, and a calm, supportive approach to leadership and team culture.
• Andrei offers broad clinical expertise, a confident patient-focused mindset, and a genuine passion for teamwork and collaboration.

Together, they are dedicated to creating a friendly, approachable, and high-performing practice where colleagues, clients, and pets all feel truly valued - and where every team member is encouraged to grow and thrive.

What Your Day Will Look Like:

As the first point of contact for our clients and their pets, you’ll play an essential role in creating a welcoming and professional experience for every visitor.

Your responsibilities will include:

• Delivering exceptional client care while supporting the highest standards of patient care
• Acting as a key link between clients and the clinical team
• Building strong relationships with clients, their pets, and your colleagues
• Ensuring every client visit is welcoming, supportive, and professional
• Greeting clients warmly and providing clear, accurate information and guidance
• Managing payments and booking appointments confidently
• Supporting the smooth day-to-day running of the practice using our online booking system
• Strong computer skills and excellent organisational abilities are essential.

Working Pattern:

This is a full-time position working 40 hour per week.

What We’re Looking For:

We’re searching for someone who is compassionate, organised, and genuinely passionate about customer care and animal wellbeing.

You will ideally have:

• A warm, friendly, and welcoming manner
• Excellent communication and customer service skills
• A calm, attentive, and compassionate approach
• The ability to provide accurate advice and guidance on our services
• Emotional resilience and sensitivity when supporting clients through difficult situations
• A positive, proactive attitude and strong team spirit
• Enthusiasm for creating a supportive and welcoming practice environment

Most importantly, you’ll enjoy being busy, love helping people and their pets, and be motivated to make a positive difference every day.

Benefits:

In return, we offer a range of benefits including:

• 20% colleague discount at the Vet Group, Pets at Home, and Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme
• Holiday allowance

Location

RH12 1HR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!