Veterinary Receptionist

Vets for Pets; Redditch; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Pension scheme

Private Healthcare

20% discount with Pets at Home

Job summary

Vets4pets Redditch is seeking a friendly receptionist to join a busy team. You will greet clients and pets, manage bookings and payments, and support daily clinic operations in a welcoming, professional environment.

The role focuses on delivering excellent client service, coordinating with veterinary staff, and maintaining smooth day-to-day routines using our online booking system. A positive, patient-focused attitude is essential.

Qualifications

• Experience in reception or client-facing roles preferred.
• Ability to handle payments and bookings accurately.
• Friendly, professional and helpful demeanor at all times.

Responsibilities

• Greet clients and their pets and provide guidance on services.
• Manage payments and schedule future appointments using the online system.
• Coordinate day-to-day operations to ensure a smooth client experience.
• Represent the practice with a welcoming, positive attitude.

Skills

Customer service

Computer literacy

Professional appearance

Team player

Tools

Online booking system

Job description

Based in Redditch, Worcestershire, Vets4pets Trescott road is a successful and growing first opinion small animal practice. We pride ourselves on providing care to our clients and patients to the same standard that we expect for our own pets. With full clinical freedom, we deliver high standards of best medicine.

We have a strong focus on team work and work-life balance. We support Just Culture in a very supportive environment. RCVS and ISFM accredited Nurse training centre.

We continuously and actively update our policies and procedures, to follow the current evidence based veterinary medicine, with all the team encouraged to get involved.

Based in a large purpose built premises, we are well equipped with an excellent range of diagnostic facilities. The practice includes five consult rooms, two operating theatres, a diagnostic suite (with digital X-ray and ultrasound), a dental suite (with dental X-ray), comprehensive Idexx In-house laboratory equipment, tonopen, plus all the other usual tools! Separate dog ward, cat ward, small furry ward, isolation ward (this in on separate floor to other wards).

You would be joining a team of 5 full time veterinary surgeons, 4 full time registered veterinary nurses, 2 full time animal nursing assistants, two full time student nurse and 1 receptionist.

Reception work a 40 hour week, with one full week day off. Weekend rota is 1:3. After working a weekend, the following week, you receive a long weekend off.

Working in a Vets4pets practice gives you the advantage of working in an individually owned practice, with the family feel we all love, while also being part of a larger family with all the security, support and excellent package and benefits that provides. All colleagues are enrolled into a pension scheme, and have the option to join Private Healthcare. Let’s not forget 20% discount with Pets at Home!

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Redditch practice.

What your typical day will look like - Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly Atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Location: B98 7AH

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!