Veterinary Receptionist - Warm Client Care & Growth Path

Vets for Pets; Horsham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance

20% colleague discount at Vet Group

Job summary

Vets for Pets in Horsham is seeking a passionate Veterinary Receptionist to join our new practice. You’ll be the first contact for clients, delivering a welcoming experience while supporting clinical teams and high-quality care for pets and owners.

We value a friendly, organised, and proactive team player who can handle bookings, payments, and information with care. This full-time role offers opportunities to grow within a friendly veterinary community.

Qualifications

• Experience in front-of-house or reception roles.
• Excellent communication with clients and team members.
• Strong organisational skills and attention to detail.
• Comfort handling payments and scheduling.

Responsibilities

• Delivering exceptional client care while supporting the highest standards of patient care.
• Acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and colleagues.
• Ensuring every client visit is welcoming, supportive and professional.
• Greeting clients and providing clear information and guidance.
• Managing payments and booking appointments confidently.
• Supporting day-to-day running using our online booking system.
• Maintaining strong computer skills and efficient organisation.

Skills

Customer service

Communication skills

Organisation

Team player

Phone etiquette

Tools

Online booking system

Job description

Vets for Pets in Horsham is seeking a passionate Veterinary Receptionist to join our new practice. You’ll be the first contact for clients, delivering a welcoming experience while supporting clinical teams and high-quality care for pets and owners.

We value a friendly, organised, and proactive team player who can handle bookings, payments, and information with care. This full-time role offers opportunities to grow within a friendly veterinary community.