Veterinary Receptionist

Vets for Pets; Sevenoaks; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

20% discount at Vet Group

Private health insurance

Pension

Holiday allowance

In-house career development

Job summary

Vets for Pets in Sevenoaks is hiring a full-time receptionist to be the friendly face for clients and their pets. You will greet clients, guide them on services, manage payments and bookings, and help coordinate daily practice operations using our online system. Weekend shifts on a rota basis are included.

The role rewards strong customer service, patience, and a passion for pets, with opportunities for in-house development and benefits.

Qualifications

• Provide exceptional service to clients and their pets.
• Greet clients and manage payments and bookings confidently.
• Balance day-to-day coordination using an online booking system.
• Be flexible with weekend shifts on a rota basis.

Responsibilities

• Welcome clients and their pets at the practice.
• Provide guidance on services and available add-ons.
• Support the clinical team by relaying information and keeping clients informed.
• Ensure smooth running of daily routines and schedule via the booking system.

Skills

Friendly & welcoming

Excellent customer service

Calm under pressure

Strong interpersonal skills

Proactive and driven

Education

Animal care experience

Reception experience

Tools

Online booking system

Computer literacy

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Sevenoaks practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a full-time position, including weekend shifts on a rota basis.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Ideally you should have animal care or previous reception experience.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, access to private health insurance and holiday allowance.

Location: TN14 5EW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!