Veterinary Receptionist

IVC Evidensia; Hove; Ibrido; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave 6.6 weeks plus birthday

Birthday off

Family-friendly policies

Healthcare plan

Cycle to Work

Learning & development

Discounted veterinary care

Descrizione del lavoro

Acorn Vets on Portland Road in Hove is seeking a friendly receptionist to join our two-site practice. You will be the first point of contact for clients, managing appointments, answering calls, greeting visitors, handling payments, and supporting both clinical and admin teams to ensure a smooth client and patient journey.

The role offers a 4-day week or 5-day week with 1:4 Saturday mornings, a welcoming team, and opportunities for development within a busy veterinary environment.

Competenze

• Experience in a customer-facing role with a strong focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Mansioni

• Serve as the initial point of contact for patients and visitors.
• Answer the telephone in a professional manner.
• Greet visitors in a friendly manner.
• Booking, cancelling and changing appointments, and follow up treatment as needed.
• Answer general administrative questions or direct them to the appropriate party.
• Deal with some admin responsibility.
• Quickly resolve issues related to phone, emails or paperwork.
• Processing and recording payments.
• Dispensing medications/prescriptions.
• Keeping client/patient records up to date.

Conoscenze

Customer service

Phone etiquette

Administrative support

Multi-tasking

Descrizione del lavoro

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Acorn Vets on a full-time permanent basis.

Acorn Veterinary Surgery is a thriving two-site practice with state-of-the-art equipment including an in-house laboratory, digital x-ray, ultrasound, digital dental x-ray, and a dedicated operating theatre.Our main site is situated on Portland Road in Hove, with a branch practice in Hangleton. You'll join a passionate team of 4 Veterinary Surgeons, 7 Registered Veterinary Nurses and 3 receptionist's working across both sites. Both locations offer an excellent quality of life. The Hove practice is just a five-minute walk from the seafront and only ten minutes by car from the South Downs. With vibrant Brighton on the doorstep and excellent transport links to London, it's a fantastic place to live and work. At Acorn, we pride ourselves on being a close-knit, supportive team where collaboration is key and every voice is valued.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 4 days per week at 9.5 hours a day and 1:4 Saturday morning, OR 5 days per week at 8 hours a day with 1:4 Saturday morning

Key Responsibilities

• Serve as the initial point of contact for patients and visitors.
• Answer the telephone in a professional manner.
• Greet visitors in a friendly manner.
• Booking, cancelling and changing appointments, and follow up treatment as needed.
• Answer general administrative questions or direct them to the appropriate party.
• Deal with some admin responsibility.
• Quickly resolve issues related to phone, emails or paperwork.
• Processing and recording payments.
• Dispensing medications/prescriptions.
• Keeping client/patient records up to date.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Acorn Vets - Hove

49 Portland Road, Hove, BN35DQ, United Kingdom