Veterinary Receptionist

IVC; West Bromwich; On-site; GBP 16,000 - 27,000; Full time

Benefits offered by this job

Birthday off

Leave allowance

Family-friendly policies

Healthcare plan

Cycle to Work

Pension

Discounted care

Green Cars

Learning & development

Job summary

The Veterinary Clinic, West Bromwich, part of inspiring vet care, is seeking a Receptionist for a full-time fixed-term contract with potential for permanency. You’ll be the welcoming first point of contact, manage appointments, handle enquiries and support client communications with clinicians and colleagues.

Join a 4-day work pattern (40 hours) with a friendly team of two vets, two nurses and two student nurses, in a practice with modern facilities and a culture of collaboration and care.

Qualifications

• Experience in a customer-facing role with attention to detail.
• Strong communication skills and a professional manner.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Greet clients and pets as they arrive.
• Manage registrations and appointment scheduling.
• Handle enquiries and assist with client communications.
• Support client/patient journey with clinical and non-clinical colleagues.

Skills

Customer service

Communication

Organised

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at The Veterinary Clinic, West Bromwich on a full-time fixed-term basis with the opportunity of it becoming a permanent role.

The Veterinary Clinic group has proudly served the West Midlands community for over 30 years. Our PSS-accredited branches are fully equipped with lab, surgical, and dental facilities, plus advanced diagnostic tools including dental x-ray, ultrasonography, and a range of ophthalmic and orthopaedic equipment.

We operate under a “one team, one culture” approach, meaning collaboration, respect, and support are at the heart of everything we do. You’ll be joining a team that values open communication, teamwork, and the wellbeing of every individual.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Full time - 40 hours over 4 days, no weekends required.

Key Responsibilities

• You will be the friendly face that greets the clients and their pets as they walk through the door and will support the client/patient journey from registration, appointment management, insurance forms etc.
• No previous experience with animals is required but a strong affinity towards them is preferred.
• You will be working alongside two vets, two nurses and two student nurses with the support of a practice manager and clinical director. We are blessed with lovely loyal clients and patients and one of the most rewarding parts of the job is seeing them through their journey from first appointment through to old age or through their illness.

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,500 per annum