Veterinary Receptionist (FTC)

IVC Evidensia Group; Halesowen; Híbrido; GBP 12.000 - 17.000; Tempo parcial

Benefícios oferecidos por esta vaga

6.6 weeks holiday

Healthcare plan

Cycle to Work

Learning and development

Discounted veterinary care

Resumo da vaga

inspiring vet care in the UK is seeking an organised, personable Receptionist to join St George's Vets in Halesowen on a part-time fixed-term basis for 12 months. You will be the first point of contact for clients, manage appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

This 18-hour-a-week role runs on Tuesdays and Fridays 9.15am-6.45pm, with overtime available for

Qualificações

• Welcoming clients and handling inquiries with a professional, friendly approach.
• Managing telephone and email inquiries, scheduling appointments and processing payments.

Responsabilidades

• Welcoming clients and ensuring a positive client and patient journey.
• Managing calls and emails, booking appointments, processing payments and supporting administration.

Conhecimentos

Excellent communication

Customer-focused

Organised

Descrição da vaga

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at St George's Vets on a part-time fixed-term basis for 12 months.

St George's Vets has recently gone through an exciting period of growth, incorporating Carmel Vets into our brand! Our group now consists of nine individual sites, each with its own unique features. These include: the Wolverhampton Consulting Centre, Albrighton, Bushbury, Halesowen, Perton, Sedgley, St George's Vet Hospital (Wolverhampton), Fallings Park, and Penn Fields. We have a skilled clinical team who can offer an extensive range of services from nail clips to orthopaedic surgery. We are equipped with all the tools you'd expect from a modern practice, including operating theatres, Idexx labs, ultrasound, dental X-ray, a CT scanner, digital X-ray, digital microscope, endoscope, laparoscopic kit, and much more!

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This role is 18 hours a week working Tuesdays and Fridays 9.15am - 6.45pm. Overtime is available to cover holiday and sickness. This is a 12 month fixed term contract with the potential to lead to a permanent role.

Key Responsibilities

Your responsibilities will include welcoming clients, managing telephone and email enquiries, scheduling appointments, processing payments, and supporting the team with a range of administrative duties. The ideal candidate will be reliable, well-organised, and able to manage multiple tasks efficiently in a fast-paced setting. Strong communication skills and a calm, professional approach are essential.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

St George's Vets - Halesowen