Veterinary Receptionist (FTC)

IVC Evidensia Group; Yate; Remote; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Annual leave

Birthday off

Healthcare

Learning & development

Job summary

Vale Vets and Referrals is seeking a friendly receptionist to join our busy practice on a 12-month fixed-term, part-time basis (18 hours per week). You will welcome clients, manage appointments and handle enquiries to ensure a smooth client and patient journey.

Responsibilities include diary management, registrations, payments, and supporting colleagues across the team. Hours include Mon 8–1, Thu 2:30–7:30, Fri 4–7:30, plus Saturday mornings on a rota.

Qualifications

• Face-to-face customer service experience required.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Meet and greet visitors to the practice.
• Answer telephone calls and handle client enquiries.
• Book appointments and register new clients on the computer system.
• Organise diaries and check client/patient details for accuracy.
• Take payments and assist with insurance claims.
• Educate clients about practice services and keep reception tidy.

Skills

Communication skills

Customer service

Multitasking

Team collaboration

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Vale Vetson a part-time fixed-term basis for 12 months.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a 12-month fixed term position, working 18 hours a week, specifically the following hours:

• Monday 8-1pm
• Thursday 2:30-7:30pm
• Friday 4-7:30pm

You will also be required to work a Saturday 1:5, morning only.

Key Responsibilities

We are looking for a receptionist to join our team here at Vale Vets and Referrals. We are a busy small animal hospital and are available 24/7 with onsite care for first opinion and referral clients. The main responsibilities of this role will involve meeting all visitors to the practice, answering telephone calls to deal with client enquires and book appointments, register new clients onto our computer system, organise diaries, check client and patient details to ensure accurate records, take payments, handle insurance claims, dispense medication/prescriptions, educate clients about practice services, keep the reception area clean and tidy and work closely alongside all practice staff members.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Vale Vets - Dursley

The Animal Hospital, Stinchcombe, GL11 6AJ, United Kingdom