Client Care Assistant

Medivet & Partners; Hounslow; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Health Cash Plan

Counselling support

Life Assurance 3x salary

5 weeks annual leave

Extra Day for You

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for clients and visitors, delivering exceptional care with a welcoming, professional reception.

You will manage the practice diary, assist with online bookings, triage emergencies, and support our 24H hospital at Richmond on weekends (1 in 4) and two bank holidays per year. 40 hours across 5 days.

Qualifications

• Strong client-facing care and reception skills.
• Good numeracy and experience using online appointment booking systems.
• Team player who stays calm under pressure, eager to learn; veterinary receptionist experience is desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage the impact of emergency appointments and rearrange where needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription requests.
• Work collaboratively within a supportive team.
• 40 hours over 5 days per week; support the 24H hospital at Richmond on weekends (1 in 4) and two bank holidays per year.

Skills

Client-facing care

Reception skills

Numeracy skills

Online appointment booking

Team player

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team
• you will be working 40 hours over 5 days a week
• You also will be supporting our 24H hospital at Richmond over the Weekends(1in 4 )Saturdays and Sundays plus 2 Bank Holidays per year