Client Care Assistant

Medivet; Liverpool; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life Assurance 3x salary

5 weeks annual leave plus Bank Holiday

Extra Day for You

Job summary

Medivet in Liverpool is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues. You will join a small team and work a mix of early and late shifts, with one weekend in four on rotation.

Enjoy generous annual leave, health benefits and employee support, with training and ongoing guidance from the team. This full-time role offers a friendly, supportive environment near central South Liverpool,

Qualifications

• Excellent reception skills and client-facing care.
• Experience with online appointment booking systems is preferred.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages

Skills

Reception

Customer service

Numeracy

Booking systems

Job description

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues. You'll be joining our friendly, close-knit team in the heart of South Liverpool. We are a team of one Receptionist, two Student Veterinary Nurses, one Registered Veterinary Nurse, a Head Veterinary Nurse and three Veterinary Surgeons, with a fourth joining us soon. We strongly believe in our team having a good work life balance and often organise activities and team building exercises outside of work. You will receive dedicated ongoing support from day one, learning from our current receptionist and utilising our wealth of resources. If you are passionate about pets and their owners, we would love to hear from you. This is a full time role, working 5 days per week, with a mixture of early and late shifts between 8.30am and 7pm. You will be required to work one weekend day (Saturday or Sunday) every four weeks, either at one of our regional branches or at our 24 hour hospital. In return you will receive equivalent time off in lieu. You will also be required to work one bank holiday per year at our 24 hour hospital.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages