Veterinary Receptionist

Medivet & Partners; Alfreton CP; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave + Bank Holidays

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products

Job summary

Medivet & Partners is seeking a veterinary receptionist to be the first point of contact for clients. You will deliver exceptional care, manage visits and bookings, and update records with accuracy. The role is full-time, 40 hours over five days, with one full weekend in ten and a Bank Holiday rota.

We welcome candidates who stay calm under pressure, can prioritise, and enjoy teamwork. Experience with online appointment systems is desirable, and you will benefit from health and wellbeing plans,

Qualifications

• Experience using online appointment booking systems.
• Strong client-facing communication and numeracy.
• Team player who can remain calm under pressure.
• Previous veterinary receptionist experience desirable.

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage emergencies and rearrange appointments as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online booking slots are available for clients to book.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.

Skills

Reception skills

Numeracy

Team player

Calm under pressure

Customer service

Tools

Online appointment booking systems

Job description

As a receptionist you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional Support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About You

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

This is a full time role, 40 hours 5 days per week. You will also be required to work 1 full weekend in 10 and join our Bank Holiday rota.

What You’ll Be Doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team