Veterinary Front Desk Coordinator | Client Care

IVC Evidensia; Bishopbriggs, Chryston; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

6.6 weeks’ annual leave + birthday off

Enhanced family-friendly policies

Healthcare / wellbeing initiatives

Descripción de la vacante

Bishopbriggs Vets in Bishopbriggs, Scotland, is seeking a friendly, organised Receptionist to ensure a welcoming experience for clients and patients. The role covers bookings, enquiries, and collaboration with clinical and non-clinical teams to smooth the client journey.

The position can be full-time or part-time with weekend work, offering a supportive team and opportunities to grow within Inspiring Vet Care network.

Formación

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Organised and able to manage multiple tasks in a busy environment.

Responsabilidades

• Greet clients in a friendly and professional way.
• Answer calls from clients in a welcoming and calm manner.
• Provide excellent customer service, informing and educating clients sympathetically.
• Convert inquiries into appointments to maintain pet healthcare.
• Handle and update client data and records.
• Record information in the practice system to support the clinical team.
• Ensure invoices are accurate and payments are collected on the day of treatment.
• Make pre-op reminder calls and reschedule missed appointments.

Conocimientos

Customer service

Communication

Organised

Multitasking

Herramientas

Practice management system

Descripción del empleo

Bishopbriggs Vets in Bishopbriggs, Scotland, is seeking a friendly, organised Receptionist to ensure a welcoming experience for clients and patients. The role covers bookings, enquiries, and collaboration with clinical and non-clinical teams to smooth the client journey.

The position can be full-time or part-time with weekend work, offering a supportive team and opportunities to grow within Inspiring Vet Care network.