Pet Care Receptionist — Growth Path & Benefits

CVS Group UK; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

Market Cross Veterinary Centre, part of CVS Vets, is seeking a Veterinary Receptionist to join our friendly team in Dalkeith. You will manage calls, appointments and client registrations, while handling insurance forms and processing payments.

Prior reception experience is preferred, with a focus on empathy and excellent customer service. The role offers a 35-hour week, Monday–Friday with occasional Saturday shifts, and benefits including five weeks’ annual leave and staff discounts.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Skills

Customer service

Communication

Microsoft Office

Database systems

Tools

MS Office

Database systems

Job description

Market Cross Veterinary Centre, part of CVS Vets, is seeking a Veterinary Receptionist to join our friendly team in Dalkeith. You will manage calls, appointments and client registrations, while handling insurance forms and processing payments.

Prior reception experience is preferred, with a focus on empathy and excellent customer service. The role offers a 35-hour week, Monday–Friday with occasional Saturday shifts, and benefits including five weeks’ annual leave and staff discounts.