Veterinary Receptionist

CVS Group UK; Dunfermline; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Generous annual leave

Staff discounts on veterinary services

Employee Assistance Programme

Mental Health First-Aiders

Job summary

A leading veterinary group is seeking a Veterinary Receptionist in Dunfermline. This role involves managing client communication, scheduling appointments, and providing compassionate support. Candidates should have previous receptionist experience, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive salary, generous leave, and employee benefits within a supportive team environment. Join a company dedicated to fostering inclusivity and excellence in veterinary care.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Ability to handle emotional situations with grace.
• Genuine empathy paired with strong communication skills.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries with professionalism via phone, email, and in-person.
• Greet and register new clients warmly.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy to clients during distressing times, while maintaining professionalism.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings, and refunds.
• Ensure that every client feels welcomed and valued at our practice.

Skills

Strong communication skills

Outstanding customer service

Proficiency in Microsoft Office

Resilience

Empathy

MS Office

Database systems

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Role Details

• Location: To be based across our two sites; Dunfermline and Dalgety Bay (but may need to cover our other sites if/when needed)
• Contract: Permanent
• Hours: 40 hours per week
• Shift Pattern: Monday – Friday between the hours of 08.00 – 20.00 and a share in the Saturday rota 09.00 - 17.00

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

• Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
• Generous 5-week annual leave plus Bank Holidays (pro rata)
• A collaborative and supportive team environment
• Staff discounts on veterinary services and products
• Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
• And so much more!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.

Ready to join us? Click the ‘Apply Now’ button below.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.