Veterinary Receptionist

CVS Veterinary Group; Dalkeith; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Recognition and appreciation

Job summary

Market Cross Veterinary Centre is seeking a Veterinary Receptionist to join our team in Dalkeith. The role involves handling calls, scheduling appointments, greeting clients, managing insurance forms, dispensing medications, processing payments, and providing empathetic client support.

We offer a supportive CVS Vets environment with opportunities for growth and a structured career pathway. Must be able to work 35 hours per week on a varied pattern and meet Right to Work requirements in the UK.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role.
• Experience in a veterinary setting is a bonus.
• Resilience and ability to handle emotional situations with kindness and professionalism.
• Strong communication skills with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage communication: answer calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms accurately.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with other veterinary practices to address patient needs.
• Handle debts and refunds via phone where necessary.
• Ensure every client feels welcomed and valued.

Skills

Customer service

Communication

Empathy

Teamwork

Tools

Microsoft Office

Job description

Are you ready to put pets first? Join our team as our new Veterinary Receptionist!

At Market Cross Veterinary Centre, we make pets a priority every day!

Role Details:

Location: 18 Edinburgh Rd, Dalkeith, EH22 1JZ

Contract: Permanent

Hours: 35 hours per week

Shift Pattern: Monday - Friday on a varied shift pattern between 08.30 - 18.00, including a share in the Saturday 08.30 - 12.00 shift on a rota basis

Salary: Will be paid at the NMW

Discover Our Practice:

Get a glimpse of what makes us special: Market Cross Veterinary Centre | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

• Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.