Pet-First Veterinary Receptionist - Growth & Perks

CVS Veterinary Group; Dalkeith; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount Animed Direct

Employee Assistance Programme

Recognition and appreciation

Job summary

Market Cross Veterinary Centre is seeking a Veterinary Receptionist to join our team in Dalkeith. The role involves handling calls, scheduling appointments, greeting clients, managing insurance forms, dispensing medications, processing payments, and providing empathetic client support.

We offer a supportive CVS Vets environment with opportunities for growth and a structured career pathway. Must be able to work 35 hours per week on a varied pattern and meet Right to Work requirements in the UK.

Qualifications

• Previous experience as a Receptionist or in a demanding, client-focused role.
• Experience in a veterinary setting is a bonus.
• Resilience and ability to handle emotional situations with kindness and professionalism.
• Strong communication skills with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage communication: answer calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms accurately.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and support to clients during distressing times.
• Organise patients using the in-house system.
• Liaise with other veterinary practices to address patient needs.
• Handle debts and refunds via phone where necessary.
• Ensure every client feels welcomed and valued.

Skills

Customer service

Communication

Empathy

Teamwork

Tools

Microsoft Office

Job description

Market Cross Veterinary Centre is seeking a Veterinary Receptionist to join our team in Dalkeith. The role involves handling calls, scheduling appointments, greeting clients, managing insurance forms, dispensing medications, processing payments, and providing empathetic client support.

We offer a supportive CVS Vets environment with opportunities for growth and a structured career pathway. Must be able to work 35 hours per week on a varied pattern and meet Right to Work requirements in the UK.