Veterinary Receptionist (FTC)

IVC Evidensia; Bishopbriggs, Chryston; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

6.6 weeks’ annual leave + birthday off

Enhanced family-friendly policies

Healthcare / wellbeing initiatives

Résumé du poste

Bishopbriggs Vets in Bishopbriggs, Scotland, is seeking a friendly, organised Receptionist to ensure a welcoming experience for clients and patients. The role covers bookings, enquiries, and collaboration with clinical and non-clinical teams to smooth the client journey.

The position can be full-time or part-time with weekend work, offering a supportive team and opportunities to grow within Inspiring Vet Care network.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.
• Organised and able to manage multiple tasks in a busy environment.

Responsabilités

• Greet clients in a friendly and professional way.
• Answer calls from clients in a welcoming and calm manner.
• Provide excellent customer service, informing and educating clients sympathetically.
• Convert inquiries into appointments to maintain pet healthcare.
• Handle and update client data and records.
• Record information in the practice system to support the clinical team.
• Ensure invoices are accurate and payments are collected on the day of treatment.
• Make pre-op reminder calls and reschedule missed appointments.

Connaissances

Customer service

Communication

Organised

Multitasking

Outils

Practice management system

Description du poste

Bishopbriggs Vets - Bishopbriggs, Scotland

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Bishopbriggs on a full-time fixed-term basis for 12 months. You will be expected to work at both of our branches.

At Bishopbriggs and Chryston Vets we are committed to offering excellent animal care. The whole team are passionate about the animals in our care, and together we enjoy offering a high standard of care. With us, you'll be part of the local community and working towards our shared goal of healthy animals and happy owners.

Being part of Bishopbriggs and Chryston Vets also means being part of of the Inspiring Vet Care network. IVC is a global leader in veterinary care, operating a network of practices, hospitals and referral centres dedicated to healthy animals and satisfied owners. We offer our team members both support and opportunities to grow.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Either a full time at 40 hours or 2 part time up to 40 hours between them, 1 in 4 Saturdays

Key Responsibilities

• Greet all clients in a friendly and professional way
• Answer telephone calls from clients in a welcoming and calm manner
• Provide excellent customer service, informing and educating clients sympathetically
• Convert inquiries into appointments to maintain pet healthcare
• Handle and update client data and records
• Record relevant information in the practice system to support the clinical team
• Ensure the accuracy of invoices and collect payments on the day of treatment
• Make pre-op reminder calls and reschedule missed appointments

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Bishopbriggs Vets - Bishopbriggs

2 Duncryne Place, Bishopbriggs, G64 2DP, United Kingdom