Pet-First Veterinary Receptionist — Growth Pathway & Benefits

CVS Group; Dalkeith; Vor Ort; GBP 14.000 - 17.000; Vollzeit

Benefits dieser Stelle

Five weeks' annual leave

Staff discount on vet bills

Staff discount on Animed Direct

Employee assistance programme

Career path development

Zusammenfassung

Market Cross Veterinary Centre in Dalkeith is seeking a Veterinary Receptionist to join our team and prioritise animal care each day. The role involves greeting clients, scheduling appointments, handling insurance forms, and processing payments within a supportive CVS Vets network.

You will work 35 hours per week with a varied shift pattern, including some Saturdays on a rota. Prior reception experience is preferred, with strong communication and empathy essential to delivering excellent client

Qualifikationen

• Previous receptionist or client-focused role experience required.
• Experience in a veterinary setting is a bonus.
• Strong communication and empathy with clients.

Aufgaben

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.

Kenntnisse

Communication

Empathy

Customer service

Teamwork

Tools

Microsoft Office

Database systems

Jobbeschreibung

Market Cross Veterinary Centre in Dalkeith is seeking a Veterinary Receptionist to join our team and prioritise animal care each day. The role involves greeting clients, scheduling appointments, handling insurance forms, and processing payments within a supportive CVS Vets network.

You will work 35 hours per week with a varied shift pattern, including some Saturdays on a rota. Prior reception experience is preferred, with strong communication and empathy essential to delivering excellent client