Veterinary Front Desk Coordinator

MARS Veterinary; Penrith; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Career progression

Staff discount

Life assurance

Sick pay

Family leave

Pension

Wellness program

Eyecare

Flu jab

Cycle to work

Job summary

Vision Vet in Penrith is seeking a friendly, organised Receptionist to join our busy veterinary hospital. You will be the first point of contact for clients, supporting appointment bookings and administrative processes while collaborating with the clinical team.

This full-time, permanent role offers 40 hours per week, 8:30 am–6 pm with no weekend work, 5 weeks holiday plus benefits such as pension, life assurance, wellbeing programs and cycle-to-work.

Qualifications

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Ability to work in a busy environment and prioritise tasks
• Professional, calm, and team-focused approach
• Experience in administration or reception roles (veterinary or medical experience is a bonus)
• Must have previous customer-facing experience (minimum of 12 months)
• Ability to work well under pressure. Confident and professional telephone manner.

Responsibilities

• Welcome clients and provide a professional, friendly service
• Manage telephone calls, emails, and reception enquiries
• Book appointments and assist with referrals and repeat prescriptions
• Complete daily banking and reconcile payments
• Monitor and follow up outstanding client balances
• Maintain accurate client and patient records
• Carry out weekly health & safety checks for reception areas
• Support general administration including scanning and filing

Skills

Customer service

Communication

Organisation

Job description

Vision Vet in Penrith is seeking a friendly, organised Receptionist to join our busy veterinary hospital. You will be the first point of contact for clients, supporting appointment bookings and administrative processes while collaborating with the clinical team.

This full-time, permanent role offers 40 hours per week, 8:30 am–6 pm with no weekend work, 5 weeks holiday plus benefits such as pension, life assurance, wellbeing programs and cycle-to-work.