Receptionist

MARS Veterinary; Penrith; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Career progression

Staff discount

Life assurance

Sick pay

Family leave

Pension

Wellness program

Eyecare

Flu jab

Cycle to work

Job summary

Vision Vet in Penrith is seeking a friendly, organised Receptionist to join our busy veterinary hospital. You will be the first point of contact for clients, supporting appointment bookings and administrative processes while collaborating with the clinical team.

This full-time, permanent role offers 40 hours per week, 8:30 am–6 pm with no weekend work, 5 weeks holiday plus benefits such as pension, life assurance, wellbeing programs and cycle-to-work.

Qualifications

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• Ability to work in a busy environment and prioritise tasks
• Professional, calm, and team-focused approach
• Experience in administration or reception roles (veterinary or medical experience is a bonus)
• Must have previous customer-facing experience (minimum of 12 months)
• Ability to work well under pressure. Confident and professional telephone manner.

Responsibilities

• Welcome clients and provide a professional, friendly service
• Manage telephone calls, emails, and reception enquiries
• Book appointments and assist with referrals and repeat prescriptions
• Complete daily banking and reconcile payments
• Monitor and follow up outstanding client balances
• Maintain accurate client and patient records
• Carry out weekly health & safety checks for reception areas
• Support general administration including scanning and filing

Skills

Customer service

Communication

Organisation

Job description

Job Title: Receptionist Location: Vision Vet, Penrith, part of Linnaeus Job Type: Full-time, Permanent Hours: 40 Hours per week, 8.30 am - 6 pm. No weekend work

Veterinary Vision is looking for a friendly, organised, and professional Receptionist to join our busy specialist veterinary hospital. This role is key to delivering excellent client service and ensuring the smooth day-to-day running of reception. You will be the first point of contact for clients, supporting appointment bookings, enquiries and administrative processes while working closely with the clinical and nursing teams.

Key Responsibilities

• Welcome clients and provide a professional, friendly service
• Manage telephone calls, emails, and reception enquiries
• Book appointments and assist with referrals and repeat prescriptions
• Complete daily banking and reconcile payments
• Monitor and follow up outstanding client balances
• Maintain accurate client and patient records
• Carry out weekly health & safety checks for reception areas
• Support general administration including scanning and filing

What we're looking for

Excellent customer service and communication skills

Strong organisation and attention to detail

Ability to work in a busy environment and prioritise tasks

Professional, calm, and team-focused approach

Experience in administration or reception roles (veterinary or medical experience is a bonus)

Must have previous customer-facing experience (minimum of 12 months)

Ability to work well under pressure. Confident and professional telephone manner.

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us

Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of the patient is our top priority. Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

Salary Value:£26,701 per annum; OUTSTANDING QUALITY CARE

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