Veterinary Front Desk & Client Care Specialist

MARS Veterinary; Milton; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount schemes

Life assurance

Pension scheme

Wellness program

Eyecare voucher

Cycle to work

Flu jab

Job summary

Village Vet Cambridge is seeking a friendly Veterinary Receptionist to join our cambridgeshire practices, including Milton, Longstanton and Cottenham. You will be the first point of contact for clients and their pets, handling bookings and providing exceptional service.

We require a flexible, proactive individual with excellent communication and IT skills, able to work 28 hours per week over 4 weeks, including weekends and one bank holiday per year. A driving licence is essential.

Qualifications

• Experience in customer-facing roles.
• Excellent verbal and written communication.
• Willingness to learn new systems.
• Ability to work in a fast-paced environment.
• Attention to detail and organisational skills.
• Team player with a positive attitude.
• Proficient IT skills including Outlook, Word and Excel.

Responsibilities

• Front of house: greet clients and pets.
• Be efficient, pleasant, and courteous to clients.
• Manage and book appointments professionally.
• Answer calls to practices, insurers and clients with high service.
• Support the business with admin duties.
• Maintain attention to detail in all tasks.
• Balance workload with branch pace and cash handling.

Skills

Customer service

Communication

Teamwork

Attention to detail

Workload management

Fast-paced environment

Positive attitude

Tools

Microsoft Office

Job description

Village Vet Cambridge is seeking a friendly Veterinary Receptionist to join our cambridgeshire practices, including Milton, Longstanton and Cottenham. You will be the first point of contact for clients and their pets, handling bookings and providing exceptional service.

We require a flexible, proactive individual with excellent communication and IT skills, able to work 28 hours per week over 4 weeks, including weekends and one bank holiday per year. A driving licence is essential.