Veterinary Front Desk Lead - Client Care Specialist

Village Vet; Winchmore Hill; Sur place; GBP 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

5 weeks holiday + birthday leave

Pension scheme

Life Assurance

Wellness program

Cycle to work

Staff discount

Résumé du poste

Village Vet in London seeks a Head Receptionist (Client Care Lead) to join our Winchmore Hill and Highgate teams. You will lead front-of-house staff and ensure outstanding client and pet care in a busy practice.

This full-time role requires 42 hours per week with flexible shifts, including weekends, and may involve covering shifts at other London practices to deliver seamless service. We offer a supportive work environment with opportunities for career progression and a comprehensive benefits

Qualifications

• Experience leading and developing a front-of-house team.
• Experience in a client care environment.
• Excellent telephone and face-to-face communication skills.

Responsabilités

• Lead and empower front of house teams to deliver outstanding client experiences.
• Oversee day-to-day running of the branch including checks, admin and stock management.
• Collaborate with clinicians and clinical support staff.
• Build relationships with clients and pets, ensuring empathetic service.
• Cover shifts at other London practices if required.

Connaissances

Team leadership

Client care

Handling complaints

Excellent communication

Multitasking under pressure

Flexible rota

Description du poste

Village Vet in London seeks a Head Receptionist (Client Care Lead) to join our Winchmore Hill and Highgate teams. You will lead front-of-house staff and ensure outstanding client and pet care in a busy practice.

This full-time role requires 42 hours per week with flexible shifts, including weekends, and may involve covering shifts at other London practices to deliver seamless service. We offer a supportive work environment with opportunities for career progression and a comprehensive benefits