Veterinary Receptionist - Cambridge Float

Linnaeus; Milton; On-site; GBP 14,000 - 21,000; Full time

Job summary

Village Vet Cambridge, part of Linnaeus, is seeking a Float Client Care Assistant to cover Milton, Longstanton, Cottenham, Royston and Whittlesford practices. This front-of-house role requires a friendly, proactive person with a passion for customer service; a driving licence is essential.

You will greet clients and their pets, manage appointments, handle calls, and support admin duties across branches. Flexible rota includes weekends and one bank holiday per year; 28 hours weekly at £12.74 per

Qualifications

• Experience dealing with customers in a customer facing role.
• Proactive, positive attitude.
• Adapt well to learning a new system if no previous experience.
• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients and the practice.
• Works well within a team and be a positive member of the team.
• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace.
• Professional approach to work.
• Excellent administration, organisational and time management skills with excellent attention to detail.
• Excellent IT skills – Microsoft Outlook, Word and Excel.

Responsibilities

• Welcome clients and their pets as front of house.
• Manage appointment bookings in a professional and efficient manner.
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service.
• Support the business with a range of administrative duties.
• Maintain a high level of attention to detail.
• Work in a fast-paced environment while maintaining service standards.
• Follow up with clients for outstanding payments.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Adaptability

Multi-tasking

Professionalism

IT skills

Time management

Problem solving

Tools

Excel

Outlook

Word

Job description

Veterinary Receptionist

Salary: £12.74 per hour

Location: Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford), part of Linnaeus

Hours: On average this is 28 hours per week worked out over a 4 week period, between the hours of 7.30 am and 7.30pm; however due to the nature of the role you may work shorter hours one week and longer the next. The rota is flexible and includes weekends, and one bank holiday per year

Village Vet Cambridge have a fantastic opportunity for a Float Client Care Assistant for our Cambridgeshire veterinary practices!

This is a front of house reception role that covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable and adaptable person with a passion for amazing customer service. A driving licence is essential for this role.

We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Your Role And Responsibilities

• You will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times.
• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments

Essential Skills, Knowledge And Experience

• Experience dealing with customers in a customer facing role.
• Previous veterinary experience is desirable but not essential.
• A proactive, positive attitude
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel).

Benefits

• 5 weeks holiday pro rata plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us

We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.