Veterinary Receptionist - Cambridge Float

Linnaeus; South Cambridgeshire; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

5 weeks holiday pro rata

Birthday Leave

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced family leave

Pension scheme

Wellness program

Job summary

Village Vet Cambridge, part of Linnaeus, is seeking a Float Client Care Assistant to cover our Cambridgeshire practices (Milton, Longstanton, Cottenham, Royston and Whittlesford). The role is front-of-house, requiring a flexible, sociable person with a passion for excellent customer service.

You will welcome clients and their pets, manage bookings, and support administration while working a 28-hour week spread over four weeks.

Qualifications

• Experience in customer-facing roles is essential.
• Proactive, positive attitude with good organisation.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage workload.

Responsibilities

• Front of house: welcome clients and their pets to the branches.
• Manage and book appointments in a professional manner.
• Answer and make calls to clients and insurers with high service levels.
• Assist with a range of administrative duties and basic financial tasks.

Skills

Excellent communication

Customer-focused

Team player

Handling fast-paced environment

IT skills (Outlook/Word/Excel)

Driving licence

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Veterinary ReceptionistSalary: £12.74 per hourLocation: Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford), part of LinnaeusHours: On average this is 28 hours per week worked out over a 4 week period, between the hours of 7.30 am and 7.30pm; however due to the nature of the role you may work shorter hours one week and longer the next.The rota is flexible and includes weekends, and one bank holiday per yearVillage Vet Cambridge have a fantastic opportunity for a Float Client Care Assistant for our Cambridgeshire veterinary practices!This is a front of house reception role that covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable and adaptable person with a passion for amazing customer service. A driving licence is essential for this role.We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.Your role and responsibilitiesYou will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times.Manage and deal with appointment bookings in a professional and efficient mannerAnswer and make calls to veterinary practices, insurance companies and clients with a high level of customer serviceSupport the business with a range of administrative dutiesHave a high level of attention to detailAble to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standardShow awareness of financial control within the practice and follow up with clients for outstanding paymentsEssential Skills, knowledge and ExperienceExperience dealing with customers in a customer facing role.Previous veterinary experience is desirable but not essential.A proactive, positive attitudeAdapt well to learning a new system if no previous experienceExcellent communication skills, both verbal and writtenHighly motivated to provide excellent service to clients and the practiceWorks well within a team and be a positive member of the teamAbility to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower paceProfessional approach to workExcellent administration, organisational and time management skills with excellent attention to detailExcellent IT skills – Microsoft (Outlook, Word and Excel).Benefits5 weeks holiday pro rata plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeAbout UsWe are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].#LI-OH1 #LI-OnsiteSalary Value: £12.74 per hour;