Veterinary Client Services Administrator

University of Cambridge; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous paid annual leave

Defined benefit pension scheme

Enhanced family friendly policies

Personal and Professional Development

Wellness programme with Occupational健康

Staff discount scheme

Cycle to work scheme

Travel to work loans

Eye care voucher scheme

Discounted gym membership

Job summary

University of Cambridge is seeking a personable and effective Service Administrator to join the Client Services function at Queen's Veterinary School Hospital. This full-time role operates on an early and late rota, Monday to Friday, 8.00am–7:00pm, supporting multiple veterinary service teams and ensuring accurate client billing and smooth communication with external parties.

The successful candidate will have prior busy-administration experience, outstanding communication skills, proficiency in

Qualifications

• Previous experience in a busy administrative role is essential.
• Exceptional communication skills are required.
• Experience with Microsoft Office programs is essential.
• Ability to establish professional working relationships with the broader team.
• Exceptional organisational abilities, flexibility and attention to detail.

Responsibilities

• Support Service Teams (Soft Tissue, Orthopaedics, Neurology, Oncology, Medicine, Cardiology, Dermatology, Physiotherapy and Ophthalmology).
• Liaise between front of house and hospital services to provide enhanced service for clients and vets.
• Ensure clients are billed accurately and promptly; manage communication with external parties.

Skills

communication

organisational skills

multitasking

customer service

Tools

Microsoft Office

Job description

University of Cambridge is seeking a personable and effective Service Administrator to join the Client Services function at Queen's Veterinary School Hospital. This full-time role operates on an early and late rota, Monday to Friday, 8.00am–7:00pm, supporting multiple veterinary service teams and ensuring accurate client billing and smooth communication with external parties.

The successful candidate will have prior busy-administration experience, outstanding communication skills, proficiency in