Services Administrator

University of Cambridge; Cambridge; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Generous paid annual leave

Defined benefit pension scheme

Enhanced family friendly policies

Personal and Professional Development

Wellness programme with Occupational健康

Staff discount scheme

Cycle to work scheme

Travel to work loans

Eye care voucher scheme

Discounted gym membership

Job summary

University of Cambridge is seeking a personable and effective Service Administrator to join the Client Services function at Queen's Veterinary School Hospital. This full-time role operates on an early and late rota, Monday to Friday, 8.00am–7:00pm, supporting multiple veterinary service teams and ensuring accurate client billing and smooth communication with external parties.

The successful candidate will have prior busy-administration experience, outstanding communication skills, proficiency in

Qualifications

• Previous experience in a busy administrative role is essential.
• Exceptional communication skills are required.
• Experience with Microsoft Office programs is essential.
• Ability to establish professional working relationships with the broader team.
• Exceptional organisational abilities, flexibility and attention to detail.

Responsibilities

• Support Service Teams (Soft Tissue, Orthopaedics, Neurology, Oncology, Medicine, Cardiology, Dermatology, Physiotherapy and Ophthalmology).
• Liaise between front of house and hospital services to provide enhanced service for clients and vets.
• Ensure clients are billed accurately and promptly; manage communication with external parties.

Skills

communication

organisational skills

multitasking

customer service

Tools

Microsoft Office

Job description

We have an exciting opportunity for a personable and effective Service Administrator, with strong organisational and multitasking skills, to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This is a full-time position that will take part in an early and late rota (hospital reception opening hours are currently Monday to Friday 8.00am - 7:00pm).

The Service Administrator is an integral part of the Small Animal Hospital and will support our Service Teams (Soft Tissue, Orthopaedics, Neurology, Oncology, Medicine, Cardiology, Dermatology, Physiotherapy and Ophthalmology).

The Service Administrators support the delivery of specialist services across the hospital, underpinned by the front of house team. As part of the wider Client Service Team they will work alongside the Client Service Administrators to support the Small Animal Hospital Team, in support of its mission to deliver excellence in client service and clinical veterinary student teaching. Service Administrators will act as liaison between the front of house service and the services within the hospital to provide an enhanced service for both clients and vets. Ensuring that clients are billed accurately and promptly and that all communication and liaison with external parties is carried out efficiently and effectively.

The Service Administrator will aim to provide a first-class customer service in what can often be a very challenging environment. The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts.

Previous experience in a busy administrative role is essential. The ideal candidate should possess exceptional communication skills, experience with Microsoft Office programs, and the capacity to establish professional and effective working relationships with the broader team. The position requires exceptional organisational abilities, flexibility, and attention to detail.

In return, we offer an encouraging and supportive environment alongside a wide range of benefits, including:

• Generous paid annual leave
• Defined benefit pension scheme
• Enhanced family friendly policies
• Access to training opportunities via a dedicated Personal and Professional Development team
• Wellness programme including Occupational Health team and Staff counselling
• Staff discount scheme including shopping vouchers
• Cycle to work scheme
• Travel to work loans
• Eye care voucher scheme
• Discounted gym membership

Closing date for applications is Midnight on Tuesday 17 November 2026.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.