Veterinary Hospital Administrator – 24/7 London

VetMatch; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

VetMatch in London is seeking a Hospital Administrator to help run a prestigious 24-hour veterinary hospital in South West London, renowned for clinical excellence and a warm, family‑style culture.

You will oversee diaries and scheduling, coordinate insurance processing and hospital paperwork, support KPI compliance, and take ownership of the complaints process with professionalism and care.

Qualifications

• Experience in veterinary hospital administration or a similar fast-paced setting.
• Strong organisational and attention-to-detail skills.
• Ability to manage multi-task workloads and sensitive information.
• Excellent communication and teamwork abilities.

Responsibilities

• Oversee diaries and scheduling across all departments.
• Coordinate insurance processing and hospital documentation.
• Support KPI compliance and quality assurance.
• Own the complaints handling process with empathy and professionalism.
• Collaborate with leadership and staff to maintain 24-hour operational efficiency.

Skills

Diary management

Insurance processing

Documentation

KPI reporting

Complaints handling

Job description

VetMatch in London is seeking a Hospital Administrator to help run a prestigious 24-hour veterinary hospital in South West London, renowned for clinical excellence and a warm, family‑style culture.

You will oversee diaries and scheduling, coordinate insurance processing and hospital paperwork, support KPI compliance, and take ownership of the complaints process with professionalism and care.