Veterinary Client Experience Coordinator

RVC International; Potters Bar; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pension package

Family-friendly policies (adoption, M&

Free Fitness and Wellbeing Centre on‑s

Job summary

RVC International is seeking an experienced Client Services Co-Ordinator for our busy veterinary hospital in Potters Bar. You are the first point of contact, delivering exceptional service with empathy and organisational skill.

The role involves front-desk tasks, processing patient information, payments, and handling insurance claims. The position requires strong communication, attention to detail, and the ability to work across clinical and non-clinical teams.

Qualifications

• Proven client-facing experience, ideally in healthcare or veterinary settings.
• Strong administrative skills with MS Office and CRM/database experience.
• Excellent attention to detail and accuracy; able to handle sensitive topics.

Responsibilities

• Greet clients and provide a warm, welcoming experience.
• Accurately process client and patient information.
• Identify and resolve discrepancies quickly and efficiently.
• Handle incoming calls and emails.
• Process card and cash payments.
• Ensure consents, deposits, and insurance documents at admission.
• Process and send insurance claims promptly.
• Liaise with clinical and non-clinical internal departments.

Skills

Client-facing

Administrative skills

Attention to detail

Insurance claims

Communication

Empathy

Organised

Education

Tools

Microsoft Office

CRM/database systems

Job description

RVC International is seeking an experienced Client Services Co-Ordinator for our busy veterinary hospital in Potters Bar. You are the first point of contact, delivering exceptional service with empathy and organisational skill.

The role involves front-desk tasks, processing patient information, payments, and handling insurance claims. The position requires strong communication, attention to detail, and the ability to work across clinical and non-clinical teams.