Client Services Coordinator (Accounts)

RVC International; Potters Bar; Híbrido; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pension package

Family-friendly policies (adoption, M&

Free Fitness and Wellbeing Centre on‑s

Descripción de la vacante

RVC International is seeking an experienced Client Services Co-Ordinator for our busy veterinary hospital in Potters Bar. You are the first point of contact, delivering exceptional service with empathy and organisational skill.

The role involves front-desk tasks, processing patient information, payments, and handling insurance claims. The position requires strong communication, attention to detail, and the ability to work across clinical and non-clinical teams.

Formación

• Proven client-facing experience, ideally in healthcare or veterinary settings.
• Strong administrative skills with MS Office and CRM/database experience.
• Excellent attention to detail and accuracy; able to handle sensitive topics.

Responsabilidades

• Greet clients and provide a warm, welcoming experience.
• Accurately process client and patient information.
• Identify and resolve discrepancies quickly and efficiently.
• Handle incoming calls and emails.
• Process card and cash payments.
• Ensure consents, deposits, and insurance documents at admission.
• Process and send insurance claims promptly.
• Liaise with clinical and non-clinical internal departments.

Conocimientos

Client-facing

Administrative skills

Attention to detail

Insurance claims

Communication

Empathy

Organised

Educación

Herramientas

Microsoft Office

CRM/database systems

Descripción del empleo

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be35hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

Please note: We are unable to offer visa sponsorship for this position, and applicants must have the existing right to work in the UK.

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. We therefore encourage you to submit your application as soon as possible.