Veterinary Client Care Specialist — Reception & Support

CVS Group; Bilsborrow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Long service award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a proactive receptionist to join our practice in the UK. You will manage calls, register clients, and support insurance and medication processes with a friendly, professional approach.

Strong communication, empathy, and teamwork are essential, as is experience in a veterinary setting. This role offers opportunities to grow within one of the UK's leading veterinary groups.

Qualifications

• Experience as a receptionist is essential.
• Excellent communication and empathy in client interactions.
• Proficient with Microsoft Office and in-house databases.

Responsibilities

• Manage communication: handle calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process insurance forms and medications as required.
• Handle financial transactions accurately and efficiently.
• Maintain client care and ensure pets' needs are addressed with empathy.

Skills

Communication skills

Empathy

Customer service

Teamwork

Professionalism

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

CVS Vets is seeking a proactive receptionist to join our practice in the UK. You will manage calls, register clients, and support insurance and medication processes with a friendly, professional approach.

Strong communication, empathy, and teamwork are essential, as is experience in a veterinary setting. This role offers opportunities to grow within one of the UK's leading veterinary groups.