Empathetic Veterinary Receptionist & Client Care

CVS Vets; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Salary aligned with National MinimumW

Five weeks' annual leave (pro rata)

Staff discount on Veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a friendly receptionist to welcome clients and pets, manage appointments, handle payments, and process insurance forms. You'll work across Warlingham with cover at Selsdon and Wallington, using our in-house practice management system.

No veterinary background is required; we provide a structured induction and ongoing training to build confidence and career progression within the UK's leading veterinary group.

Qualifications

• Previous experience as a Receptionist is a must.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.

Skills

Receptionist experience

Customer service

Communication skills

Teamwork

MS Office

Database systems

Tools

Microsoft Office

Practice management software

Job description

CVS Vets is seeking a friendly receptionist to welcome clients and pets, manage appointments, handle payments, and process insurance forms. You'll work across Warlingham with cover at Selsdon and Wallington, using our in-house practice management system.

No veterinary background is required; we provide a structured induction and ongoing training to build confidence and career progression within the UK's leading veterinary group.