Veterinary Receptionist

CVS Group; Bilsborrow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Long service award

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a proactive receptionist to join our practice in the UK. You will manage calls, register clients, and support insurance and medication processes with a friendly, professional approach.

Strong communication, empathy, and teamwork are essential, as is experience in a veterinary setting. This role offers opportunities to grow within one of the UK's leading veterinary groups.

Qualifications

• Experience as a receptionist is essential.
• Excellent communication and empathy in client interactions.
• Proficient with Microsoft Office and in-house databases.

Responsibilities

• Manage communication: handle calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process insurance forms and medications as required.
• Handle financial transactions accurately and efficiently.
• Maintain client care and ensure pets' needs are addressed with empathy.

Skills

Communication skills

Empathy

Customer service

Teamwork

Professionalism

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!