Veterinary Receptionist

CVS Group; Tudhoe; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Five weeks' annual leave (pro rata)

Job summary

CVS Vets in the United Kingdom is seeking an experienced receptionist to greet clients, book appointments and manage front-desk duties with warmth and efficiency.

You will handle calls, process payments, support veterinary staff and maintain a well-organised practice using our in-house system.

Joining a CVS Vets-owned practice means joining one of the UK's leading veterinary groups with a clear career pathway, generous leave and staff discounts to care for pets and people.

Qualifications

• Previous experience as a Receptionist or in a demanding client-focused role is required.
• Experience in a veterinary setting is a bonus.
• Ability to handle emotional situations with kindness and professionalism.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to inquiries via phone, email, and in-person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Use the in-house system to organise patients.
• Liaise with other veterinary practices to address patient needs.
• Make calls regarding debts and refunds as needed.
• Ensure clients feel welcomed and valued at the practice.

Skills

Communication skills

Empathy

Customer service

Teamwork

Resilience

Problem solving

Reception experience

Tools

Microsoft Office

Database systems

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice
  Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
  Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

• 19 Hillhouse Road, Blackhall, Edinburgh, United Kingdom, EH4 3QP
• First Opinion
• Permanent
• Batchelor Davidson & Watson (Hillhouse)
• Salary will be paid at the National Minimum Wage, Salary aligned with the National Minimum Wage (£12.71 per hour for those aged 21 and over, £10.85 per hour for those aged between 18-20)
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.