Veterinary Receptionist

CVS Group; Brede; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary care

Employee Assistance Programme

Job summary

CVS Vets is recruiting a friendly receptionist to join our Edinburgh practice. You will greet clients, manage calls, schedule appointments, and process payments with empathy and professionalism.

Experience as a receptionist is essential; veterinary exposure is a bonus. Join a CVS Vets-owned team with a strong focus on animal care and client experience at our Tollcross location.

Qualifications

• Previous reception experience is essential, veterinary setting is a bonus.
• Strong communication and genuine empathy are required.
• Outstanding customer service and public interaction experience.

Responsibilities

• Manage incoming calls and schedule appointments.
• Greet and register clients, ensuring a warm welcome.
• Process insurance forms and handle payments accurately.
• Dispense medications as required within vet practice guidelines.
• Liaise with veterinary practices to address patient needs.

Skills

Communication skills

Inquiries handling

Client reception

Insurance forms

Medication distribution

Cash handling

Empathy

System usage

Inter-practice liaison

Debt & refunds calls

Customer service

Resilience

Microsoft Office

Database systems

Teamwork

Tools

Microsoft Office

Database systems

Job description

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.
• 12 Bread Street, Tollcross, Edinburgh, United Kingdom, EH3 9AF
• First Opinion
• Permanent
• West End (Bread Street)
• Salary will be in line with the National Minimum Wage, We understand that benefits matter. Here are just a few of the perks you'll enjoy:
• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

For a full list of what we offer, click here: CVS Vets | What We Offer Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.