Veterinary Client Care Specialist (Reception & Scheduling)

Medivet Group; Broadbridge Heath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health Cash Plan from day one

24/7 counselling and wellbeing support

Life Assurance 3 x salary

5 weeks’ annual leave plus Bank Hours,

Extra ‘Day for You’

Cycle to Work

Season Ticket loans

Discounts on Medivet products and serv

Job summary

Medivet Broadbridge Heath is seeking a proactive Full-time Client Care Assistant to join our friendly practice. You will be the first point of contact for client calls and visits, delivering excellent customer service while supporting the veterinary team.

You will need to be calm, organised and warm, with strong numeracy and experience using online appointment bookings. This role covers 40 hours per week with 1 in 4 weekends.

Qualifications

• Experience in client-facing roles and medical/veterinary reception is desirable.
• Strong numeracy and data entry skills with attention to detail.
• Excellent verbal and written communication, calm under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival, and update records.
• Triage emergency appointments and liaise with clients to rearrange as needed.
• Manage the practice diary to ensure appointments are available and aligned with team skills.
• Answer client phone calls and manage messages efficiently.
• Ensure appointment slots are available for online booking.
• Process repeat prescription orders and support the veterinary team.

Skills

Client facing care

Reception skills

Customer service

Tools

Online appointment booking system

Job description

Medivet Broadbridge Heath is seeking a proactive Full-time Client Care Assistant to join our friendly practice. You will be the first point of contact for client calls and visits, delivering excellent customer service while supporting the veterinary team.

You will need to be calm, organised and warm, with strong numeracy and experience using online appointment bookings. This role covers 40 hours per week with 1 in 4 weekends.