Veterinary Client Care Specialist

Medivet & Partners; Merthyr Tydfil; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Counselling and wellbeing support

Life Assurance 3x salary

Generous annual leave

Cycle to work

Season Ticket loans

Staff discounts on Medivet products

Job summary

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for clients and to deliver exceptional receptionist support at our practice. You will welcome visitors, book appointments, and assist the team with day-to-day client care.

You’ll perform reception duties, manage the diary, coordinate online bookings, and help with administrative tasks across the branch network. Some travel to other Medivet branches for cover may be required.

Qualifications

• Excellent client-facing communication and reception skills.
• Good numeracy and data entry abilities.
• Experience with online appointment booking systems.
• Team player who stays composed under pressure.

Responsibilities

• Carry out reception duties, greet clients on arrival and update records.
• Triage emergency appointments and adjust bookings as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure online appointment slots are bookable for clients.
• Process repeat prescription orders.
• Work collaboratively within a supportive team.
• Travel to other branches for sickness/holiday cover (Aberdare, Ystradgynlais, Mountain Ash).

Skills

Client-facing communication

Reception skills

Numeracy skills

Team player

Multitasking

Tools

Appointment booking software

Job description

Medivet & Partners is seeking a Client Care Assistant to be the first point of contact for clients and to deliver exceptional receptionist support at our practice. You will welcome visitors, book appointments, and assist the team with day-to-day client care.

You’ll perform reception duties, manage the diary, coordinate online bookings, and help with administrative tasks across the branch network. Some travel to other Medivet branches for cover may be required.