Veterinary Receptionist & Client Care Specialist

Medivet; Merthyr Tydfil; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Health Cash Plan

Wellbeing support

Life Assurance 3x salary

5 weeks annual leave

Bank Holidays

Day for You

Cycle to Work

Season Ticket loans

Product discounts

Job summary

Medivet is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

You will handle reception duties, manage diaries, and support a busy veterinary practice across branches. The role requires calm under pressure, good numeracy, and the ability to use online appointment systems. Travel to other branches may be required.

Qualifications

• Client-facing care experience (client service focused).
• Good numeracy skills with attention to detail.
• Experience using online appointment booking systems (e.g., practice management software).

Responsibilities

• Carry out reception duties, greeting clients on arrival, and updating records.
• Triage the impact of emergency appointments and rearrange as needed.
• Manage the practice diary to optimise appointment availability.
• Answer client phone calls and manage messages.
• Ensure appointment slots are available for online booking.
• Process repeat prescription order requests.
• Work collaboratively within a supportive team.

Skills

Client facing care

Numeracy skills

Online appointment booking

Job description

Medivet is seeking a Client Care Assistant to be the first point of contact for client calls and visits, delivering exceptional care to clients, patients and colleagues.

You will handle reception duties, manage diaries, and support a busy veterinary practice across branches. The role requires calm under pressure, good numeracy, and the ability to use online appointment systems. Travel to other branches may be required.