Veterinary Client Care Specialist

Linnaeus; Six Mile Bottom; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday leave

CPD program

Career progression

Staff discount

Life assurance

Enhanced sickness pay

Pension scheme

Wellness program

Employee assistance

Eyecare vouchers

Flu vaccination

Cycle to work

Referral reward

Job summary

DWR Veterinary Specialists is seeking a Client Care Assistant to join our friendly reception team. You will be responsible for ensuring professional service for clients and patients in a fast-paced environment where no two days are the same.

As the face and voice of the hospital, you will greet clients and pets, coordinate appointments, explain billing, and support a busy team of Vets and Nurses. Weekend shifts rotate on a 1 in 4 basis within a full-time role, with a strong focus on patient care.

Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices
• Checking of accounts before discharge to ensure that they are up to date and correct
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries from clients, referring vets and colleagues
• Checking accounts daily to ensure they have been correctly priced, are up to date and correct, checking ward costs have been added and are correct
• Maintenance of patient clinical records using our practice management software system

Job description

DWR Veterinary Specialists is seeking a Client Care Assistant to join our friendly reception team. You will be responsible for ensuring professional service for clients and patients in a fast-paced environment where no two days are the same.

As the face and voice of the hospital, you will greet clients and pets, coordinate appointments, explain billing, and support a busy team of Vets and Nurses. Weekend shifts rotate on a 1 in 4 basis within a full-time role, with a strong focus on patient care.