Veterinary Front Desk Specialist

Linnaeus Veterinary Limited; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

5 weeks holiday

Birthday Leave

CPD program

Career progression

Staff discounts

Life Assurance

Sickness pay

Pension scheme

Recruitment referral reward scheme

Family leave

Employee assistance program

Eyecare

Flu vaccination

Cycle to work

Job summary

Linnaeus Veterinary Limited's DWR Veterinary Specialists is seeking a Client Care Assistant to join our reception team. You will greet clients and their pets, coordinate with vets and nurses, explain account status, take payments, and manage appointments in a fast-paced hospital setting.

The role is 40 hours per week, Monday to Friday with 1 in 4 weekends. We offer a comprehensive benefits package, career development, and a supportive, empathetic team environment.

Responsibilities

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices
• Checking of accounts before discharge to ensure that they are up to date and correct
• Arrangement of routine and emergency appointments from our referring vets in primary care practice
• Fielding of phone and electronic enquiries from clients, referring vets and colleagues
• Checking accounts daily to ensure they have been correctly priced, are up to date and correct, checking ward costs have been added and are correct
• Maintenance of patient clinical records using our practice management software system.

Job description

Linnaeus Veterinary Limited's DWR Veterinary Specialists is seeking a Client Care Assistant to join our reception team. You will greet clients and their pets, coordinate with vets and nurses, explain account status, take payments, and manage appointments in a fast-paced hospital setting.

The role is 40 hours per week, Monday to Friday with 1 in 4 weekends. We offer a comprehensive benefits package, career development, and a supportive, empathetic team environment.