Veterinary Client Care & Reception Specialist

Jobtailor; Potters Bar; On-site; GBP 19,000 - 23,000; Full time

Job summary

Jobtailor in the UK seeks a friendly veterinary receptionist to greet clients, manage the diary, and coordinate appointments across branches. You will answer calls, update records, and ensure online booking slots are available while processing repeat prescription requests.

We require excellent client care, strong numeracy, and the ability to stay calm under pressure. Weekend and bank holiday coverage is included, with a supportive team environment and opportunities to learn within a busy

Qualifications

• Experience providing excellent client-facing care.
• Strong reception and phone handling skills.
• Good numeracy and data entry abilities.
• Familiar with online booking systems.
• Willing to learn and adapt in a veterinary setting.
• Weekend and bank holiday coverage as required.

Responsibilities

• Provide reception duties, greet clients on arrival, and update records.
• Triage emergencies, contact clients, and rearrange appointments as needed.
• Manage practice diary to optimize appointment availability by team skills.
• Answer client calls and manage messages.
• Ensure online booking slots are available.
• Process repeat prescription requests.
• Collaborate within a supportive team.
• Support Enfield Hospital 24-hour service alongside branch duties.

Skills

Client facing care

Reception skills

Numeracy skills

Online appointment booking

Calm under pressure

Flexible and willing to learn

Veterinary receptionist experience

Weekend availability

Bank holiday cover

Tools

Online appointment booking system

Job description

Jobtailor in the UK seeks a friendly veterinary receptionist to greet clients, manage the diary, and coordinate appointments across branches. You will answer calls, update records, and ensure online booking slots are available while processing repeat prescription requests.

We require excellent client care, strong numeracy, and the ability to stay calm under pressure. Weekend and bank holiday coverage is included, with a supportive team environment and opportunities to learn within a busy