Veterinary Client Care Leader

Linnaeus Veterinary Limited; Swindon; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays + your

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program including: Employee E

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Job summary

Edgewood Vet Group is recruiting a Client Care Manager to lead and develop the client care team. The role focuses on delivering outstanding service and care for pets, with emphasis on leadership, communication and staff development. You will conduct performance reviews and training across CCAs, aligning with Linnaeus standards.

The position operates from Edgewood Vets with a 40-hour week and a 1 in 6 Saturday rota, fostering a positive, patient-focused culture across branches.

Qualifications

• Experience in motivating, managing and developing a team or in a client care environment.
• Previous veterinary experience desired but not essential.
• Previous customer facing experience (3 years minimum).
• Strong administration and organisation skill.

Responsibilities

• Line management of the Client Care Assistants (CCAs) also based at other branches.
• Help manage the CCA rota.
• Help manage the debt and Insurance.
• Demonstrate positive leadership.
• Lead by example, motivate and boost employee morale.
• Define, develop, implement, and communicate our client service standards, policies, and procedures to ensure optimum service is given at all times.
• Promote an excellent image of our practice, with high personal appearance and good communication with the public and colleagues.

Skills

Good communication

Organisation skills

Customer care

Polite and courteous

Enthusiastic about animal care

Team player

Education

GCSE Math C or equivalent

Job description

Edgewood Vet Group is recruiting a Client Care Manager to lead and develop the client care team. The role focuses on delivering outstanding service and care for pets, with emphasis on leadership, communication and staff development. You will conduct performance reviews and training across CCAs, aligning with Linnaeus standards.

The position operates from Edgewood Vets with a 40-hour week and a 1 in 6 Saturday rota, fostering a positive, patient-focused culture across branches.