Lead Client Care Assistant, Veterinary Front Desk Leader

Linnaeus; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

5 weeks holiday plus bank holidays and

Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program including: Employeea

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Village Vet, part of Linnaeus, is seeking a Lead Client Care Assistant to oversee front-of-house teams across our London sites. The role requires motivating staff, delivering outstanding client care, and managing day-to-day branch operations.

You will engage with clients and their pets, handle complaints, and coordinate with clinicians and support staff to ensure a polished service. Flexible shifts include weekends; 42 hours per week.

Qualifications

• Experience of motivating, leading and developing a team.
• Experience in a client care environment.
• Handling customer complaints and issues with payments.
• Excellent telephone and face-to-face communication skills.
• The ability to stay focused under pressure and to multitask.
• Flexibility to work on a rota basis.

Responsibilities

• Strong leadership and exceptional communication skills.
• Promote a conducive and supportive working environment.
• Responsible for the day-day running of the branch including adherence to statutory checks, administration and stock management.
• Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.
• Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.
• Be a presence within reception, lead by example by engaging with clients and their pets.
• Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
• You may be required to cover shifts at our other practices in London

Job description

Village Vet, part of Linnaeus, is seeking a Lead Client Care Assistant to oversee front-of-house teams across our London sites. The role requires motivating staff, delivering outstanding client care, and managing day-to-day branch operations.

You will engage with clients and their pets, handle complaints, and coordinate with clinicians and support staff to ensure a polished service. Flexible shifts include weekends; 42 hours per week.